Your Voice Matters

At Sunny Boys, we believe feedback helps us learn, improve and provide better experiences for the people we support.

Participants, families, carers, advocates, support coordinators and members of the community are welcome to provide feedback, raise a concern or make a complaint.

You have the right to speak up, and you will always be treated with respect.
 

You Will Not Be Disadvantaged

Making a complaint or giving negative feedback will not affect your right to receive safe, respectful and quality supports from Sunny Boys.

You can raise a concern without fear of being treated unfairly or disadvantaged.

You may also have a family member, friend, advocate, support person or representative assist you.
 

How to Give Feedback or Make a Complaint

You can contact Sunny Boys:
 

By email
hello@sunnyboys.com.au
 

By phone
0421 134 107
 

In person
Sunny Boys
2/243–245 Quanda Rd
Coolum Beach QLD 4573
 

Online
Use the Feedback & Complaints form on this page.

You may also provide feedback or make a complaint anonymously.
 

What Happens After You Contact Us?
 

We will:

• Listen respectfully to your concern

• Take your complaint seriously

• Protect your privacy where possible

• Involve you in the resolution process

• Keep you informed about what is happening

• Take appropriate steps to investigate and respond

• Look for opportunities to improve our services
   

Our goal is to resolve concerns fairly, respectfully and as efficiently as possible.
 

External Complaints
 

You do not have to complain to Sunny Boys before contacting the NDIS Quality and Safeguards Commission.

If your complaint relates to the quality or safety of NDIS supports or services, you can contact the:

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
TTY: 133 677
 

You can also make a complaint online through the NDIS Commission.

For an emergency or immediate risk to someone's life or safety, call 000.
 

Need Help Making a Complaint?

You have the right to ask someone you trust to support you.

This could include a family member, friend, guardian, support coordinator or independent advocate.

We will work with you to make our feedback and complaints process as accessible as possible.
 

Feedback Helps Us Grow

Every comment, suggestion and concern gives us an opportunity to improve.

At Sunny Boys, feedback isn't something to be afraid of — it's part of building a safer, stronger and more supportive community.
 

Building Futures Together.

Registered NDIS providers must maintain a complaints management and resolution system, make the process accessible, support participants to complain safely, provide information on external avenues and allow anonymous complaints. The Commission currently lists 1800 035 544, TTY 133 677, and 000 for emergencies.