Privacy Policy

Last updated: July 2026
 

Our Commitment to Your Privacy
 

At Sunny Boys, we respect your privacy and are committed to protecting the personal information of our participants, families, carers, support coordinators, visitors and community partners.
 

We handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where applicable.
 

Information We May Collect
 

Depending on your relationship with Sunny Boys, we may collect information including:

• Your name, address, phone number and email address

• Date of birth and emergency contact details

• NDIS participant and plan information

• Information about support needs, goals and preferences

• Health, disability, medical or safety information relevant to providing safe supports

• Information provided by family members, carers, support coordinators or other authorised representatives

• Booking, referral and enquiry information

• Payment and billing information

• Records relating to services, activities and participation

• Feedback, complaints and correspondence

• Information submitted through our website or online forms
   

We only collect information that is reasonably necessary for our services and activities.
 

How We Collect Information

We may collect personal information directly from you through conversations, forms, referrals, bookings, emails, phone calls and our website.

With appropriate consent or authority, information may also be provided by a parent, guardian, nominee, support coordinator, school, health professional or another person involved in your support.
 

How We Use Your Information
 

We may use your information to:

• Understand your needs, goals and preferences

• Assess whether our programs are suitable for you

• Provide safe and personalised supports

• Manage bookings, referrals and service agreements

• Communicate with participants, families and authorised representatives

• Process payments and NDIS-related administration

• Maintain participant and service records

• Meet legal, regulatory, safety and reporting obligations

• Respond to feedback or complaints

• Improve our programs, services and participant experience
   

We will not sell your personal information.
 

Sensitive Information
 

Some of the information required to safely provide NDIS supports may be sensitive, including disability or health information.

We take additional care when collecting, storing and using sensitive information and will only collect it where reasonably necessary and with consent or where otherwise permitted or required by law.
 

Keeping Your Information Secure
 

Sunny Boys takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in secure physical records and access is limited to authorised people who require the information to perform their role.

Our website and online services may use third-party technology providers, including website hosting, booking, communication, payment and cloud-based systems. Some service providers may process information outside Australia.
 

Accessing or Correcting Your Information
 

You may request access to the personal information Sunny Boys holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below.
 

Privacy Concerns or Complaints
 

If you have a question or concern about how your personal information has been handled, please contact Sunny Boys. We will take your concern seriously and work
with you to understand and respond to the issue.
 

Contact Us

Sunny Boys
2/243–245 Quanda Rd
Coolum Beach QLD 4573

Email: hello@sunnyboys.com.au
Phone: 0421 134 107